Facilitators Guide – Keep the group going

Now that you know how to keep everyone safe including yourself, lets discuss how you can keep your group going and having that supportive and empowering space for everyone.

In this section, we will look at

  • Ways to facilitate a group discussion
  • How to build a cohesive group
  • How to manage conflicts that arise in a team

Facilitation skills

Having good facilitation skills will make it easier to moderate the team and get people to contribute.


What does facilitation mean?

  • Facilitation serves to guide the team to a solution/to meet their objective, make the discussion process easier and more effective
  • Facilitators nurture healthy communication by clearly establishing the end goal/outcome for the team, is responsible for keeping the group on track, and also practise discernment and flexibility where needed
  • If the group or members get stuck along the way, a facilitator encourages and prompts conversations and cooperation.


Why is facilitation important?

  • Promotes creative thinking about situations such that new ideas emerge
  • Helps to evolve the discussion so that the group can gain new insight, perspectives, alternative solutions from everyone’s collective wisdom.
  • Encourages more effective conversations so that the group will be more productive, dynamic and effective conversations


What are the ways we can facilitate our team?

  • Communicate clearly; set clear guidelines and instructions so that members know what is expected at the end of the session, has a shared understanding of the group goals and can hold each other accountable.
  • Create an inclusive environment in which your members are given an opportunity to share and feel safe doing so. One way is to place equal value on every person’s opinion and input, staying neutral unless it infringes on the group’s values and objective.
  • Show empathy by validating the experience and the pain shared by the members even though you may not agree with the action or coping mechanism used.
  • Use Active listening and verbal skills to facilitate conversations. Ask guiding, open-ended questions to stimulate ideas and use mirror technique to reflect message back to the speaker to ensure accurate understanding.
  • Build Consensus by allowing members to brainstorm, discuss ideas, provide feedback and constructive criticism.
  • Allow creativity but gently nudge the group to stay within the objectives and guidelines.


Facilitation Styles

Which facilitation style do you most likely adopt?

Which facilitation style is the best?


  • How to encourage idea generation if no one contributes/ everyone’s shy?
  • How to bring the group back on track if discussion strays from the main agenda?
  • What to do when there’s an over-talker not allowing others to share?
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